Terms of Service

Welcome to Eravue. These Terms of Service ("Terms") govern your access to and use of the services provided by Eravue ("Company," "we," "us," or "our"), including our website at eravue.com, digital services, and software-as-a-service (SaaS) products.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our services. These Terms apply to all visitors, users, clients, and others who access or use our services.

Please read these Terms carefully before engaging our services or subscribing to our products. Your continued use of our services following the posting of changes to these Terms will be deemed your acceptance of those changes.

Eravue operates two primary business lines:

Digital Services

We provide custom digital solutions for businesses, including but not limited to:

• Custom web application development and design
• Mobile application development (iOS and Android)
• Desktop application development
• UI/UX design and brand identity services
• Digital marketing, SEO, and content strategy
• CRM and ERP system development and integration
• Technical consulting and digital transformation services

Digital service engagements are governed by individual Scope of Work (SOW) documents and service contracts that define project-specific terms, deliverables, timelines, and payment schedules.

SaaS Products

Eravue develops and operates software-as-a-service (SaaS) products hosted on separate domains. Each SaaS product may have its own specific terms of service, which will be presented to users upon registration or subscription. The terms specific to each SaaS product will govern the use of that particular product.

SaaS subscriptions provide access to cloud-based software solutions with various subscription tiers, features, and pricing options as described on each product's respective website.

When you create an account with us, whether for our services portal or SaaS products, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms.

• You are responsible for safeguarding the password you use to access our services and for any activities or actions under your password.
• You agree not to disclose your password to any third party and to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
• You may not use as a username the name of another person or entity that is not lawfully available for use, or a name or trademark that is subject to any rights of another person or entity without appropriate authorization.

Payment Processing

We use Razorpay as our payment gateway for processing all transactions. By making a payment, you agree to Razorpay's terms of service and privacy policy. All payments are processed in Indian Rupees (INR) unless otherwise specified.

Digital Services Payments

For custom digital services, payment terms are defined in individual project contracts and may include:

• Advance payments or deposits before project commencement
• Milestone-based payments tied to project deliverables
• Final payment upon project completion and delivery
• Retainer arrangements for ongoing support and maintenance

SaaS Subscription Payments

SaaS subscriptions are billed according to the chosen plan:

• Monthly subscriptions are billed at the beginning of each billing cycle
• Annual subscriptions are billed upfront for the full year with applicable discounts
• Subscriptions automatically renew unless cancelled before the renewal date
• Price changes will be communicated at least 30 days before taking effect

Taxes

All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying any applicable taxes, including GST, as required by Indian law or your jurisdiction.

Client Work Ownership

For custom digital services, upon full payment, clients receive ownership rights to the custom work created specifically for them, as defined in the project contract. This includes:

• Custom source code developed specifically for the project
• Custom designs and visual assets created for the client
• Documentation and related materials

We retain ownership of pre-existing intellectual property, frameworks, libraries, and reusable components used in delivering your project.

SaaS Product Licensing

SaaS products remain the intellectual property of Eravue. Your subscription grants you a limited, non-exclusive, non-transferable license to use the software during your active subscription period. You may not:

• Copy, modify, or create derivative works of the software
• Reverse engineer, decompile, or disassemble the software
• Sublicense, sell, or redistribute the software
• Remove or alter any proprietary notices or labels

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates any applicable national or international law or regulation
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Attempt to gain unauthorized access to our systems or interfere with service operations
• Use our services to send unsolicited communications (spam)
• Impersonate or attempt to impersonate the Company, a Company employee, or any other person or entity
• Use the services in any manner that could disable, overburden, or impair the services

Eravue provides digital services and products only. All deliverables are provided electronically through digital means. We do not ship physical products or materials.

Delivery methods include:

• Source code repositories (GitHub, GitLab, Bitbucket)
• Cloud deployment to client-specified servers or platforms
• Direct access to SaaS platforms via web browsers
• Digital file transfer for design assets and documentation

Project timelines and delivery schedules are specified in individual project contracts. We strive to meet all agreed-upon deadlines but are not responsible for delays caused by factors beyond our reasonable control.

To the maximum extent permitted by applicable law, Eravue and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers
• Damages resulting from any interruption or cessation of transmission to or from our services
• Damages resulting from any bugs, viruses, trojan horses, or similar issues transmitted through our services

Our total liability for any claims under these Terms shall not exceed the amount paid by you to Eravue for the specific service giving rise to the claim during the twelve (12) months preceding the claim.

You agree to defend, indemnify, and hold harmless Eravue and its licensees, licensors, employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to our services
• Your violation of any term of these Terms
• Your violation of any third-party right, including any intellectual property or privacy right
• Any claim that content you provided caused damage to a third party

We may terminate or suspend your account and bar access to our services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

For digital service contracts, termination provisions are specified in individual project agreements. For SaaS subscriptions:

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• We may terminate accounts that violate our acceptable use policies
• Upon termination, your right to use the service ceases immediately

All provisions of the Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Any disputes arising out of or relating to these Terms or our services shall be resolved through the following process:

• Informal Resolution: We encourage you to contact us first to seek an informal resolution. We will attempt to resolve any dispute within 30 days of receiving your complaint.
• Mediation: If informal resolution fails, disputes may be submitted to mediation in accordance with the rules of the Indian Council of Arbitration.
• Jurisdiction: For disputes that cannot be resolved through mediation, the courts of New Delhi, India shall have exclusive jurisdiction.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by:

• Updating the "Last Updated" date at the top of these Terms
• Sending an email notification to registered users
• Displaying a prominent notice on our website

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms.

If you have any questions about these Terms of Service, please contact us: